NeoSgn

Terms of Use

Last updated: 14 July 2026

These Terms of Use ("Terms") govern the legal relationship between NeoSgn ("Company", "we") and the individual or business using the service ("User", "you") in connection with the NeoSgn digital signage software ("Service"). By starting to use the Service, you confirm that you have read and accepted these Terms.

1. Description of the Service

NeoSgn is a cloud-based digital signage software that allows businesses to manage their TV and monitor screens over the internet. The Service includes content uploading, playlist creation, device management and scheduling.

The Company reserves the right to change the scope, features and technical requirements of the Service without prior notice. Material changes will be communicated to users a reasonable time in advance.

2. Subscription and Payment

The Service is offered on a monthly subscription basis. Current pricing is published at neosgn.com/en#pricing.

The subscription fee is charged in advance at the start of each billing period.
If payment is not made, the Company may suspend or terminate access to the Service.
No refunds are given for unused time. Cancellation takes effect from the next billing period.
The Company reserves the right to change its prices by giving 30 days' notice.

3. Acceptable Use and Prohibitions

The User agrees to use the Service only for lawful purposes and in accordance with these Terms. The following are strictly prohibited:

Publishing content that constitutes a criminal offence under applicable law
Publishing misleading, defamatory, obscene or libellous content
Using content that infringes the intellectual property rights of third parties
Actions that threaten the security of the system, place excessive load on it, or disrupt its function
Unauthorised copying, reverse engineering, or creating derivative works of the Service
Transferring or sub-licensing the Service to third parties

4. Content Responsibility

The User is solely responsible for all content (images, video, text, etc.) that they upload, publish or transmit through the Service.

The Company has no obligation to monitor content uploaded by users; however, it reserves the right to remove unlawful content or content that breaches these Terms without prior notice.

The User is responsible for any claims, actions or damages that third parties may bring against the Company as a result of their content, and agrees to defend and indemnify the Company against such claims.

5. Service Continuity and Disclaimer of Warranties

The Company does not guarantee that the Service will operate uninterrupted, error-free or securely. The Service may become temporarily unavailable due to system maintenance, technical faults, internet infrastructure issues or causes beyond the Company's control.

The Service is provided "as is". The Company gives no express or implied warranty as to the fitness for a particular purpose or merchantability of the Service.

6. Limitation of Liability

The Company's total liability under these Terms is limited to the subscription fee charged to the user in the relevant billing period.

The Company shall under no circumstances be liable for the following:

The user's loss of profit, loss of revenue or loss of business opportunity
Indirect, special, incidental or consequential damages
Disruptions arising from third-party services (internet connection, TV hardware, cloud infrastructure, etc.)
Damages arising from content the user publishes on their own screens
Events of force majeure (natural disaster, war, pandemic, cyber-attack, power outage, etc.)

7. Data Protection

The Company processes users' personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Detailed information about our data processing activities is available on request from support@neosgn.com.

By using the Service, the User agrees to the following data processing activities:

Processing of name, email and contact details for account management and billing purposes
Analysis of anonymised usage data to improve the quality of the Service
Sharing data with competent authorities where necessary to comply with legal obligations

The User may exercise their data protection rights (access, rectification, erasure, objection) by written request to support@neosgn.com.

8. Intellectual Property

The NeoSgn brand, logo, software, interface and all its content belong to the Company and are protected by copyright and intellectual property law. The User is granted a limited, non-transferable and non-exclusive licence to use the Service within the framework of these Terms.

Intellectual property rights in the content the User uploads to the Service remain with the User. By transmitting this content through the Service, the User grants the Company only the technical licence necessary to provide the Service.

9. Account Security

The User is responsible for keeping their account login details confidential. The Company cannot be held liable for damages arising from unauthorised use of the account. In the event of a suspected security breach, the User must notify support@neosgn.com immediately.

10. Termination

The User may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period; no refund is given for the remaining time.

The Company may suspend or terminate the user's account without prior notice in the following cases:

Breach of these Terms
Non-payment
Publishing unlawful content
Misuse of the system

If the account is terminated, access to user data is cut off. The Company may retain the data for 30 days from the termination date, after which it is permanently deleted.

11. Changes to the Terms

The Company reserves the right to change these Terms at any time. Material changes will be notified to the user's registered email address at least 15 days before they take effect. Continued use of the Service after a change means the new Terms have been accepted.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms.

13. Contact

For questions regarding these Terms:

Email: support@neosgn.com
Web: neosgn.com/en